“Former National Express CCO and 2x Top 50 Global CX Influencer of the Year”
Vinay Parmar is an international keynote speaker, Managing Director of Customer Whisperers, and former Chief Customer Experience Officer at National Express, where he spent eight years working from frontline roles all the way to the boardroom. He started his career at 18 in a call centre with no degree, built a 30-year track record across financial services and transport, and now speaks and consults on why customers stay loyal, why they drift, and why the answer is almost never found in customer service training. He has been named a Top 50 Global CX Influencer by CX Network twice in three years, and serves as Non-Executive Director at both Transport for Wales (chairing the Customer Experience Committee) and Curo Housing. A call with Vinay suits leadership teams, CX professionals, and event organisers who want someone who has lived the problem from every angle - front line, middle management, and C-suite - and who can connect culture, internal behaviour, and commercial outcomes in a way that lands with any audience. His keynotes have been delivered for Cisco, Zoom, Gatwick Airport, Audi, O2, and CX Live Dubai, and his consultancy clients include UK Power Networks, Chester Zoo, NHS, Boohoo, and Redrow Homes. He also hosts the Breaking the Blueprint podcast and publishes the Vinsights newsletter.
What will you get from this meeting
Understand why customers stay or drift away
Strategies to build genuine customer loyalty
How to connect culture to customer experience
Gain insight on trust as a commercial driver
Get guidance on customer-focused leadership
Session type
Duration
Next availability
Times shown in UTC
15 min 1:1 Session
What to expect after booking
- ✓You will have the option to add notes and a short document to review during your call
- ✓The booking confirmation and meeting link will be sent to you via email
- ✓Prepare your questions or agenda in advance
- ✓Get ready to meet Vinay!
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